About Us

About us

Who we are?

We are a 24-year-old Technology organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.
Overview

We work with global Fortune 500 companies across various industry sectors, helping them build agility, transform operations and drive better business outcomes. Demonstrated performance and relentless focus on customer experience over the years have positioned us as the partner of choice for contact center services across the customer lifecycle.

We take pride in being the ‘First ITES Organization in India’ to have Integrated Management System – PAS 99:2012 (Quality Management system – ISO 9001:2008 and Information Security Management System – ISO 27001:2013). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) compliance for our operations.

Mission

To create value for global customers and grow collaboratively, by being the epicenter of producing excellent services, exceptional leaders and innovative technologies.

OUR TEAM

Meet The Perfect team

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Raj Thankappan

Chairman & CEO
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Pravin Gandhi

Board of Director
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Ken Eldred

Board of Director
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What our customer says

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Latest New’s and Posts

Epicenter is a 24-year-old Technology organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data-Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience.

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